Terms and Conditions

TERMS & CONDITIONS

(For Food Delivery – UK)
Last updated: 15/12/2025

These Terms & Conditions (“Terms”) apply to all online orders placed with The Camberley Tandoori to all users accessing or using our website www.thecamberleytandoori.co.uk. By placing an order or using our website, you agree to be bound by these Terms.

1. About Us

The Camberley Tandoori
Trading address: 3-4 Dean Parade, Berkshire Road, Camberley, GU154DQ
Email: thecamberleytandoori@gmail.com
Telephone: 01276510012
We operate as a takeaway and delivery business providing freshly prepared food.

2. Placing an Order

2.1 Orders may be placed through our website, phone line, or approved third-party platforms (e.g., Just Eat, Uber Eats).
2.2 You must ensure all details provided are accurate, including your address, contact number, allergies, and delivery instructions.
2.3 Orders cannot be cancelled once food preparation has begun.
2.4 We reserve the right to refuse any order at our discretion, including for safety concerns, suspected fraud, or stock limitations.

3. Prices & Payment

3.1 Prices are displayed online and may change without notice.
3.2 Payment must be made in full at the time of ordering.
3.3 Promotional codes or offers may be withdrawn at any time.
3.4 If a pricing error occurs, we are not obliged to fulfil the order. We may cancel or amend the order and issue a refund if relevant.

4. Delivery & Collection

4.1 Delivery estimates may vary due to traffic, weather, order volume, or circumstances outside our control.
4.2 We cannot accept liability for delivery delays.
4.3 Someone must be available to receive the order; drivers wait a maximum of 5 minutes.
4.4 Orders failing due to incorrect details or no answer will not be refunded.
4.5 Once delivered or collected, the food becomes your responsibility.

5. Allergen Disclaimer

5.1 We cannot guarantee any dish to be allergen-free.  Allergen information is available on request.  
5.2 Our kitchen handles all 14 major allergens: gluten, milk, eggs, soya, nuts, peanuts, sesame, mustard, celery, sulphites, fish, crustaceans, molluscs.
5.3 Although some dishes may not contain specific allergens in the recipe, cross-contamination is always possible due to shared preparation areas, equipment, airborne particles, and simultaneous handling of ingredients.
5.4 Customers must inform us of allergies before placing an order.
5.5 Menu allergen matrices are guidance only and do not eliminate cross-contact risk.
5.6 We cannot accept liability for allergic reactions where an allergy was undeclared, cross-contamination occurred despite precautions, or a customer with severe allergies orders against advice.
5.7 Customers with severe or life-threatening allergies are advised not to order from us.

6. Age-Restricted Products (Alcohol – If Applicable)

6.1 Alcohol may only be sold or delivered to customers aged 18+.
6.2 We operate Challenge 25; valid ID must be shown.
6.3 Orders refused due to lack of ID are non-refundable.

7. Complaints, Refunds & Subjective Quality Limitations

7.1 Complaints must be submitted within 24 hours with supporting evidence.
7.2 We do not provide refunds for subjective opinions, including: spice level, sauce thickness, portion size (where standard), personal taste, or dish appearance variations.
7.3 Refunds or replacements will only be issued for clear, objective issues (e.g., missing or incorrect items).
7.4 Food that has been eaten or partially eaten cannot be refunded.
7.5 Delivery delays outside our control are not refundable.

8. Food Temperature After Delivery

8.1 Food is prepared fresh.
8.2 After delivery or collection, we cannot guarantee temperature due to external conditions.
8.3 We accept no liability for food cooling, being left unattended, incorrectly stored/reheated, or consumed more than 2 hours after delivery.

9. Fake Address / Prank Order Policy

9.1 We reserve the right to cancel or refuse orders suspected of fake addresses, unsafe delivery environments, fraud, or prank activity.
9.2 Orders with incorrect or incomplete information are non-refundable.
9.3 Fraudulent or suspicious orders may be reported to authorities.
9.4 Re-delivery attempts may incur additional fees.

10. Chargeback Defence & Fraud Prevention

10.1 By ordering, you confirm the payment method is authorised and valid.
10.2 Evidence retained for chargebacks includes order confirmation, receipts, GPS delivery logs, driver statements, communication logs, and photos where applicable.
10.3 Dishonest chargebacks may result in account blocking, reporting to payment processors, and recovery of losses through legal action.
10.4 Customers must contact us directly before raising a payment dispute; failure to do so may invalidate claims.

11. Website Use & Intellectual Property

All website content (text, images, branding, menus) belongs to The Camberley Tandoori and cannot be reproduced without permission.
You agree not to misuse the website or attempt unauthorised access.

12. Privacy & Data Protection

12.1 We comply with UK GDPR and the Data Protection Act 2018.
12.2 By ordering, you consent to us processing your data to fulfil your order.
12.3 We do not store full payment card details.
12.4 Our full Privacy Policy is available upon request.

13. Limitation of Liability

We are not liable for:
• Indirect or consequential losses
• Delivery delays
• Subjective dissatisfaction
• Allergen cross-contamination
• Incorrect customer-provided details
• Food temperature issues after delivery
• Actions of third-party delivery platforms
Our total liability shall not exceed the order value.

14. Force Majeure

We are not liable for failure to perform obligations due to events beyond our control, including weather, traffic, strikes, equipment failure, emergencies, or supply issues.

15. Changes to Terms

We may update these Terms at any time. Continued use of our website or services means you accept the updated Terms.